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Helpdesk

How do I place an order?
We provide four convenient ways to place your order.

Online Orders - Use a shopping cart to select items for purchase. Fill out billing, shipping and credit card infomation and securely send it to us, 24 hours a day.

Phone Orders - Call toll-free in the continental US 1-800-990-PARK (7275), Monday through Friday, 8:00 a.m. to 4:00 p.m. Eastern Standard Time. For those outside the continental U.S., please call us at 1-202-472-0631, Monday through Friday, 8:00 a.m. to 4:00 p.m. Eastern Standard Time.

Fax Orders - You may fax your order to us 24 hours a day at 1-202-472-0633.

Mail Orders - Send your order by mail to Parks & History Association, Attn: ParkStore, 4598 MacArthur Blvd., NW, Washington, DC 20007, U.S.A.

How do I Become A Supporter?
Your decision to become a partner with us makes you an integral part of our National Park System's future. Because of generous Supporters such as you, important educational National Park programs will continue to be made possible. Our Supporter Program helps to pay for National Park Service programs like the following:
  • Site specific interpretive visitor service programs
  • Cultural heritage and preservation programs such as "Links to the Past" on the internet
  • Park site renovations and improvements
  • Free publications
  • Parks as Classrooms Programs
  • Junior Ranger Programs
  • Safety in the Parks Program
  • Volunteers in the Parks (VIP)
Your contribution indicates that you value the importance of free public education about our National Park treasures and resources like the monuments, memorials and open spaces in and around our nation's capital.

Call toll-free in the continental US 1-800-990-PARK (7275), Monday through Friday, 10:00 a.m. to 5:00 p.m. Eastern Standard Time to become a Supporter.

What are cookies? A cookie is a small text file that is stored on your computer. Web site programs, such as our online ordering system, create these text files to record information about you and your preferences. Our online ordering system, for example, needs to create these text files to record the items you add to your shopping cart. Others may use these text files to record your personal preferences for, say, a news briefing or sports scores. Most cookies expire after a certain time period. For example, the text files created by our online ordering system expire after seven days.

The most popular browsers, such as Netscape Navigator and Internet Explorer, can be set to give you the option of accepting or rejecting all cookies. Some users reject all cookies because they believe that a highly skilled but dishonest person could use these files to harm their computers. No one can say for sure whether these concerns are justified, but there are measures you can use to protect yourself.

  • Our online ordering system requires that you set your browser to accept cookies. If you want to know whenever a cookie is placed on your computer, you can set your browser to alert you before a cookie is placed on your computer. This alert will allow you to accept or reject the cookie.
    • In Netscape Navigator 4.x, click the Edit menu and select Preferences from the website drop-down menu. In the tree structure, click Advanced. Under Cookies, click "Accept only cookies that get sent back to the originating server" and "Warn me before accepting a cookie."
    • In Internet Explorer 4.x, click the View menu and select "Internet Options" from the drop-down menu. Click the Advanced tab, scroll to the "Security" heading, and select "Prompt before accepting cookies."
  • Accept cookies only from websites created by companies you know and trust.
  • Set your browser to reject all cookies. Because our online ordering system requires cookies, you will not be able to order online, but you can still place an order by phone or fax.

Is it safe to order online?
To ensure the privacy of your personal and credit card information, we use Secure Socket Layer technology. All personal information such as billing, shipping, and credit card information is encrypted as it travels across the internet from your computer to our servers. This minimizes the chance that someone on the Internet could intercept your credit card number.

Will ParkStore work with my browser?
We have tried to ensure that ParkStore works with the latest versions of Microsoft Internet Explorer (version 3.02 or greater) and Netscape Navigator (3.01 or greater). Users of AOL (America On Line), need version 3.0 of the AOL software to view our site properly. If you have version 3.0 of AOL, you may still need to upgrade AOL's Internet software to its latest version. Look at the top of your screen for one of these buttons.
If you see , click it to upgrade your Internet software.
If you see , you already have the latest Internet software.

Upgrading your Internet software will enable you to use the Shopping Cart section of our site to purchase items.

When will I receive my order?
We process orders every business day. In most parts of the U.S., that means you’ll receive your order within 10 working days unless we indicate otherwise in the product description. Orders with several items are not always shipped in the same box. Please check the packing slip before calling.

If the product you have ordered is currently unavailable or out of stock, we will notify you via e-mail or postcard.

How much is shipping?
We currently offer UPS Ground (2-4 Weeks) shipping. Orders received by noon Eastern Standard Time Monday through Friday are processed the same day. Please refer to the tables below for pricing information. Prices are shown in U.S. dollars.

U.S. Shipping
Retail
Value
UPS Ground
(2-4 Weeks)
up to $10.00$3.95
$10.01-$30.00$4.95
$30.01-$60.00$6.25
$60.01-$90.00$7.25
$90.01-$120.00$8.25
$120.01-$150.00$9.25
$150.01-$200.00$11.50
$200.01-$300.00$15.50
over $3006% of total

International Shipping
Retail
Value
UPS Ground
(2-4 Weeks)
up to $10.00$15.95
$10.01-$30.00$16.95
$30.01-$60.00$17.95
$60.01-$90.00$18.95
$90.01-$120.00$19.95
$120.01-$150.00$20.95
$150.01-$200.00$22.95
$200.01-$300.00$24.95
over $3005% of total

Sorry, but we are not able to ship our merchandise to Cuba, India, Iraq, Iran, Libya, Pakistan, Sudan or North Korea.

Do you ship to APO/FPO addresses?
Yes. Deliveries to APO/FPO addresses are shipped by the U.S. Postal Service via Parcel Post.

Will I have to pay customs for overseas delivery?
Our prices do not include duties, tariffs, or value-added taxes which may apply to international orders. These charges are the responsibility of the purchaser. Check with your local customs office for more details. All pricing and shipping charges are in U.S. dollars.

Is there U.S. sales tax charged?
We are required to collect sales tax on the cost of the merchandise for the following states: MD, VA, DC.

How do I return or exchange items?
In the event you may wish to return your purchase, please refer to your packing slip for complete instructions. For your protection, please use UPS or Insured Parcel Post for all returns. If you receive a product obviously damaged in transit by the carrier, your claim can be processed faster by calling the carrier’s local office. Retain the outer carton and all packing materials. If your packing slip is unavailable, send the merchandise with a full explanation via prepaid UPS or Insured Parcel Post to Parks & History Association, Attn: ParkStore, 4598 MacArthur Blvd., NW, Washington, DC 20007, U.S.A.

I still have questions. Who can I talk to?
E-mail us at ParkStore@parksandhistory.org. Call toll-free in the continental U.S. 1-800-990-PARK (7275), Monday through Friday, 10:00 a.m. to 5:00 p.m. Eastern Standard Time. For those outside the continental U.S., please call our English-speaking customer service staff at 1-202-472-0631, Monday through Friday, 10:00 a.m. to 5:00 p.m. Eastern Standard Time. Or write to us at Parks & History Association, Attn: ParkStore, 4598 MacArthur Blvd., NW, Washington, DC 20007, U.S.A.


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